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About Us

Introduction

Consumer.Com.My* is One-Stop Free Public Service Website for Consumer.

Founded in Year 2004, Consumer.Com.My is Malaysia First Ever Website who allows consumers to freely express their personal experiences and publish through the Power of Internet.

“If it is not right to you, how can it be good for others? Don’t wait, Just Speak UP !”

Consumer.Com.My’s basic service is letting disgruntled consumers post their gripe on the website for public viewing. Posters may also choose to auto-forward a copy of the complaint to the seller, who can choose to reply publicly on the website or personally.

Consumer.Com.My provides a platform for Consumers and Business to communicate and discuss openly on the internet, while web surfers are able to comment on the topic.

Started posting barely on complaints, Consumer.Com.My finds that there is a need to provide space for consumer to post their compliments to the Business who are actually treating well to their customer, too!

*Note: The content for both Consumer.Com.My and Complaints.Com.My are the same.

Our Mission

To help and solve Consumer problems.
To help Malaysia Business to improve their quality and service.
To help consumers make better-informed purchase decisions.
To force Business to be more accountable to their customer.
To encourage Business to be more ethical.


	Fast	- Provide Fast and effective way to help Consumer
	Awareness	- Create awareness of "Publicity is a weapon for Consumer"
	Informative	- Contain Database and directory of All Consumers Information
	Reliable	- Provide Reliable Information for Consumer for their daily needs

	FAIR Judgement by the Consumer

Our Vision

To make Consumer.Com.My a leader of One-Stop Consumers’ Facilitator

Our Service to Consumer

Here are the Services and its Features which Consumer.Com.My offers to Consumer to:

1) Vent your Frustration to the Business
Consumer can post their Complaint Message and available for Public View automatically. Everyone has the chance to read and search it. The complaints are indexed by Google, Yahoo and MSN and other search engines too.

2) Reward the Business who are treating you well
Consumer can post their Compliment Message and available for Public View automatically. Everyone has the chance to read and search it. The compliments are indexed by Google, Yahoo and MSN and other search engines too.

3) Communicate with Business Online
Consumers may forward their complaints/compliments to business when the consumer provides the business e-mail address. The Business may choose to communicate with the Consumer online or personally. While web surfer and Consumer.Com.My as a Mediator, the 3rd Party.

4) Read real past experience of other consumer and to alert yourselves
All the Complaints and Compliments are kept in our database as archive.
Everyone can search and read real past experience here. It gives important product & service information, helping you make better-informed purchase decisions

NOTE: All services provided by Consumer.Com.My are Free to Consumer.

How Consumer.Com.My can benefit to you?

How the Complaint/Compliment MESSAGES benefits you?
		Get to know how Businesses are performing & treating their Customer
		Read, Feel & Learn the actual experience of other consumer
		As a medium for you to decide for your purchases
		Alert yourself for your future purchase
		Giving you MORE LEVERAGE to help solve your complaints
		Learn and Increase your awareness of K-Consumerism and Consumer Right ? Be a Smart Consumer
		Posted Messages can be referred anytime as it is kept as history
		Use the URL as reference to media, friends, press and etc
		Conduct Consumer Product & Service Research
		Post your complaints for public view ? increase your publicity ? give you wider audience
		Share your own personal consumer experiences with other consumers
		Help other consumers avoid the same problems that you have experienced personally
		The complaints are indexed by GOOGLE, YAHOO, MSN and other search engines. Your publicity increase!
		If the business is "Web aware" the business might look to contact you
		Publicity is the power to force Business to accountable for their Customer tomorrow

How our CMP SYSTEM (Consumers Message Posting System) benefits you?
		Allow your Messages to be found quickly and easily
		You can manage your own complaints and compliments
		Instant Communication platform with Sellers/Providers

How Consumer.Com.My benefits to Business?
		Improve the quality and service of Business in Malaysia through complaints, knowing what you are lacking of and what your customer
		needs
		Conduct Consumer Product & Service Research

When you do not know what to do with your dissatisfaction - here is the right place for you.

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